NORTHERN INCOME MAINTENANCE CONSORTIUM
Welcome to the Northern IM Consortium, consisting of Ashland,
Bayfield, Florence, Forest, Iron, Lincoln, Price, Rusk, Sawyer, Taylor, Vilas
and Wood Counties. This website was developed to provide information about our
operation, services we offer, and access to local resources.
The Northern IM Consortium is the largest geographical consortium in the State of Wisconsin. We provide FoodShare, Medicaid, BadgerCare, & Child Care Assistance to over 50,000 residents in the Northern IM Consortium. We utilize the “one-touch” philosophy, maximizing efficiency and allowing staff to provide high quality service to customers across the consortium, independent of
the county they reside. We implemented on-demand interviews in January, 2016 for all programs, allowing residents of the Northern IM Consortium to complete applications and/or renewals by contacting our Call Center.
Providing high quality customer service with accurate and timely benefits to customers, connecting customers to local resources, as well as meeting performance standards are the top priorities for the Northern IM Consortium. In 2015, the Northern IM Consortium was the only consortium in the State of Wisconsin that received the 100% Accuracy award in FoodShare Quality Assurance. In July, 2016 our consortium was recognized by Food and Nutrition Services and received a Certificate of Achievement in recognition of consistent effort to improve efficiency and timeliness of FoodShare Applicants and Renewals and also demonstrating a willingness to test new business processes in order to better serve the FoodShare members of Wisconsin.
~Working Together to Provide Services That Enhance Quality of Life~