The Northern IM Consortium is committed to providing high quality services. To ensure this, persons who have concerns regarding the Northern IM Consortium or the services provided are encouraged to file a complaint that includes a description of the problem and suggestions for resolution. 

The definition of complaint includes a concern regarding any action for which the IM Consortium has decision-making authority, discretion, and/or interpretive responsibility. Please call our Call Center at 1-888-794-5722 and request a complaint form.