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Frequently Asked Questions

Call Center Anywhere & NIMC

What are the business hours for the call center?

Monday, Tuesday, Wednesday & Friday

8:00 AM to 4:00 PM

12:30 PM to 4:00 PM


How can I return the documents that are needed?

All documents may be mailed to:


PO Box 5234

Janesville, WI 53547-5234

Fax: 1-855-293-1822

How can I apply for benefits?

Online with 


Call 888-794-5722

to apply over the phone. Our on-demand interview hours are Monday, Tuesday, Wednesday & Friday 8:00 AM - 3:00PM and Thursday 12:30 - 3:00 PM

Call 888-794-5722

to schedule a local in-person or telephone appointment that is convenient for you

Call 888-794-5722

to request a paper application, or

print one here

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